FAQ

Short answers to the questions server owners and staff ask most. If yours is not here, ask us on Support.

General

What is Rallyra?

A Discord bot and web dashboard for running community events. It hosts live Trivia and Trivia League, daily games such as Glyph and Sudoku, giveaways, support tickets, member verification, and a points system where every payout is approved by your staff. Every setting belongs to your server; nothing is shared or hardcoded between servers.

Who is it for?

Any Discord community that wants regular, fair events: gaming groups, education and trading communities, creators, and clubs. You do not need to code or host anything.

What does it cost?

The Free plan costs nothing. Paid plans, their prices, and what each one includes are on the pricing page.

Is it safe to add to my server?

Rallyra asks for five basic permissions (View Channels, Send Messages, Embed Links, Read Message History, Use Application Commands) and never Administrator. It cannot ban, kick, or change roles unless you give it more access for a specific feature. The Add to Discord page lists each permission and why it is needed.

Setup

How do I set Rallyra up?

Follow the Welcome guide. In short: add the bot, sign in to the dashboard, set a staff role, a payout review channel, and an announcement channel, then switch on the modules you want.

Who can open the dashboard for my server?

The server owner and anyone with the Manage Server permission in Discord. Rallyra checks this with Discord when they sign in.

What is the difference between the staff role and the host role?

Staff can approve or reject payouts and change settings. Hosts can run Trivia events but cannot approve payouts or change configuration. You set both on the dashboard's Setup page.

Rallyra is not posting. What do I check?

Open Setup in the dashboard and look at Server health. It checks that Rallyra is still in the server and can post in each configured channel, and names any missing permission. You can also run /setup status in Discord.

Can I try things without paying anyone points?

Yes. Turn on Test mode on the Setup page. Events run normally, but no points are paid. Results are marked as test results.

Slash commands are not showing up.

Discord can take a few minutes to show a new bot's commands. Make sure the bot was added with the Use Application Commands permission, and that your role is allowed to use application commands in that channel (Server Settings, Integrations, Rallyra).

Points and rewards

Do points have any cash value?

No. Points are a virtual engagement feature for your community. They are not money, cannot be cashed out through Rallyra, and a Rallyra subscription never buys points.

How do members get points?

From events your server runs, such as Trivia. Every payout is a request that posts to your payout review channel, and points only move when a staff member presses Approve. Rejecting a request changes nothing.

Can points be edited or deleted?

Points are never edited in place. Every change is a new entry in a permanent history, so you can always see where a balance came from. To fix a mistake, staff file a correction with /rewards adjust, which also needs approval.

How do members see their points?

With /balance in Discord. Staff can also browse balances and the full history in the dashboard under Rewards.

Can members spend points on rewards?

Staff can list rewards in the Reward Catalog (for example a role, a shout-out, or merch) and redeem them for a member. Each redemption is an approved request, and staff deliver the reward by hand, tracked in the fulfillment queue. There is no self-service member shop yet.

Can I clean up balances from members who left?

Yes. Admins can preview and then remove inactive balances from the dashboard. It asks for a typed confirmation first, and every removal is recorded in the history.

Trivia

How do I add questions?

In the dashboard, open Trivia, then Question bank, and upload a CSV. You see a preview before anything is saved. Staff can also import a CSV in Discord with /trivia import.

What question types are supported?

True or false, multiple choice, and short answer.

How do I run an event?

Run /trivia start in your Trivia channel. With no options, it opens a setup panel. Then use the host panel buttons to move through questions, reveal answers, lock or unlock chat, and end the event. Each question has a countdown timer.

How are points given out after Trivia?

When the event ends, Rallyra posts the results and creates one payout request covering everyone's points. Staff approve it in the payout review channel.

What are the Trivia modes?

There are two: Trivia, the live hosted event, and Trivia League, a season of team Trivia nights. Trivia League is in Beta and is part of the paid plans. See the Trivia League guide.

Games and activities

Which games are available?

Glyph (a daily word puzzle) and Sudoku are stable. Type Race, Prediction Arena, Cipher, Chess, and Hangman are in Beta, which means they work but we are still polishing them. Staff switch each one on or off on the dashboard's Activities page.

How do members play?

Glyph and Sudoku: with /activity play. Rallyra replies with a private link only that member can see, and the game opens in their browser. The Beta games run inside Discord as an Activity, from the Activities (rocket) button. Launching Activities inside Discord is still rolling out, so it may not work for every member yet. See Games and activities.

Do games pay points?

Not by default. Games record participation for your engagement stats. Glyph and Sudoku can optionally create a payout request when someone completes them, which staff approve like any other.

Academy

Can I run courses in Discord?

Yes, with Academy (Beta). Staff build courses with text and video lessons and quizzes in the dashboard, and members take them inside Discord. Each member only sees the courses their roles unlock. See the Academy guide.

Which plans include Academy?

Every plan can run courses. The number of courses and whether lessons can carry video depend on the plan, and the Educator plan adds drip release, certificates, and the full student progress report. The pricing page has the details.

Can members download or share my videos?

Videos play inside Discord and are never offered as a download. Each member's Discord name drifts across the picture, so a screen recording can be traced back to the account that made it.

Giveaways, tickets and verification

How do giveaways stop alt accounts?

Every entry gets free checks based on what Discord shows, such as very new accounts, and staff see the flags before announcing winners. On Pro, members enter through a short web page that catches one person entering from several accounts on the same device and network. Staff can always overrule a flag. See Giveaways.

Does Rallyra read ticket messages?

No. A ticket is a private Discord channel between the member and your staff. Rallyra opens, claims, closes, and deletes it, but never reads or saves the messages inside. See Tickets.

Will verification kick or ban anyone?

Never. Members who press Verify get your verified role, and brand new or suspicious accounts are held until a person on your staff approves or declines them. See Member Verification.

Plans, branding and white-label

Can Rallyra use my server's colours and name?

Yes, on the Pro, Community and Educator plans. You can set an accent colour and a footer line on Rallyra's posts and game cards, and give the bot its own name, avatar, banner, and bio in your server. See Custom branding and white-label.

Is there a fully white-labelled version?

Partly. On Pro, Rallyra can use your name and avatar inside your server. Running it as your own separate bot, so the name Rallyra never appears anywhere, is planned. The branding guide explains what is possible today and what comes next.

Can one subscription cover several servers?

Yes. The Community and Educator plans cover up to 3 servers, and both can add more servers. Each server keeps its own settings, points, and members. See Plans and billing.

What happens to my data if I cancel?

Nothing is deleted. Paid features keep working until the end of the period you paid for, then the server moves to the Free plan with its settings, points, and history intact. See Plans and billing.

Data and privacy

What data does Rallyra store?

What it needs to run your server: its settings, events and answers, point balances and their history, and an audit log of staff actions. It does not store the content of your members' chat messages. The privacy policy has the full list.

What happens if I remove Rallyra?

It stops collecting data for that server. The server owner can ask us to delete the server's data, and members can ask for their own. Email privacy@rallyra.gg.

Getting help

How do I reach a person?

Use the form on the Support page and choose an email reply or a private ticket in the Rallyra Discord, or email support@rallyra.gg. A human replies to every message.

I found a security problem.

Please email security@rallyra.gg and do not post it publicly.