Tickets

Tickets give members a private channel to talk to your staff, opened with one button press.

Setting up

1. Switch on Tickets on the Modules page, or with the Active switch at the top of the Tickets page.
2. On the Tickets page, add one or more ticket types, for example "General help" or "Report a member". Each type becomes a button, and you can add an optional question members answer before the ticket opens.
3. Give Rallyra the Manage Channels and Manage Roles permissions on the category where tickets should open.
4. In the channel where members should find the buttons, run /ticket panel. It tells you if a permission is missing.

How a ticket works

• A member presses a button and Rallyra opens a private channel that only they and your staff can see.
• Staff use the buttons inside the channel to Claim, Close, Reopen, and Delete the ticket.
• Staff can open a ticket with a specific member using /ticket open.
• Each member can have one open ticket at a time, with a short cooldown between tickets they open themselves.

The Tickets page

The dashboard's Tickets page lists every ticket with its history: who opened it, who claimed it, and when it was closed. Rallyra never reads or saves the messages inside a ticket.

Plans

The number of ticket types and how long ticket history is kept depend on your plan. See pricing.