Plans and billing

Every server starts on the Free plan. This guide explains how to upgrade, how one subscription can cover several servers, and what happens if you cancel. For prices and what each plan includes, see the pricing page.

The Billing page

Open the dashboard, pick your server, and go to Billing. It shows:

• the server's plan and whether the subscription is active,
• when the current period ends (or when the plan ends, if you cancelled),
• the limits that apply on this plan.

Only the server owner, or someone with Manage Server, can change billing.

Upgrading

On a server without a subscription, the Billing page shows the plans you can buy: Starter, Pro, Community and Educator. Choose Monthly or Yearly at the top, pick a plan, add any extras, check the total, and press Continue to checkout to pay in the secure checkout. If you built your plan on the pricing page, it is already selected. Have a discount code? Enter it in the checkout. Payments are handled by Paddle, so your card details never reach Rallyra. Paddle sends the receipts and invoices.

Right after paying, the page shows the plan being switched on. It usually takes a few seconds.

You can also add optional extras in the same checkout: extra servers on Community and Educator, and extra Academy video storage (50 GB packs) on Pro and Educator. If you would rather talk to us before buying, contact Support.

If a Rallyra partner told you about us, enter their code in the Partner code box before you pay. It credits the partner and does not change your price. A server keeps the first code it enters; to fix a wrong one, contact Support.

Changing or cancelling

Once you subscribe, the Billing page has a Payment and plan section. To switch plan, billing period, or extras, pick the new plan and extras there and press Review change: you see what Paddle charges or credits now (the difference is prorated), then press Confirm change. The Open billing portal button opens Paddle's secure portal, where you can update your card, see invoices, or cancel.

If you cancel, everything keeps working until the end of the period you paid for. After that the server moves to the Free plan. Nothing is deleted: your settings, points, balances, and history all stay, and the paid features come back if you subscribe again. To subscribe again, open the Billing page: the plans are shown there once the old subscription has ended.

One subscription, several servers

The Community and Educator plans cover up to 3 servers with one subscription. You can also add extra servers on top of the 3 by choosing how many before you pay. To change that number later, change it in Payment and plan on the Billing page.

Adding a server

1. Invite Rallyra to the other server first.
2. On the paying server's Billing page, find Servers on this plan.
3. Choose the server and press Add server. It gets the same plan straight away.

To add a server you need to be the owner, or have Manage Server, on both servers. A Rallyra staff role is not enough.

If you own both servers, add Rallyra to the new one yourself, and your plan still has room, Rallyra may send you a private message with an Add to my plan button. It opens the Billing page with the new server already chosen. The message is never posted in the server itself. If it doesn't arrive (for example because your private messages are closed), add the server from the Billing page as above.

A server can't be added if it already pays for its own subscription (cancel that first so you are not billed twice), if it already has its own Community or Educator plan, or if it is already covered by another subscription (remove it there first).

What is shared and what is not

Only the plan is shared. Each server keeps its own settings, points, balances, and members. Points earned in one server can't be spent in another.

Removing a server

• On the paying server, press Remove next to the server.
• On the covered server, its Billing page says which server the plan comes from and has a Stop using that subscription button.

Either way the server moves back to its own plan. Nothing is deleted.

If the plan stops covering a server

If the subscription lapses, every covered server goes back to its own plan too. If the plan ends up covering fewer servers than you added, the most recently added ones are shown as Not covered right now and use their own plan until there is room again.

Plans

See the pricing page for prices and what each plan includes. Questions about billing? Use Support.