Points and rewards

Points are your server's own reward currency. This guide explains how they are earned, how payouts are approved, how to see and correct balances, and how to offer rewards members can redeem.

Points have no cash value. They are a virtual engagement feature, are not money, cannot be cashed out through Rallyra, and a Rallyra subscription never buys points.

The three rules behind points

1. Nothing is paid automatically. Every payout is a request that a staff member approves in Discord.
2. History is permanent. Every change to a balance is a new entry in a history that cannot be edited or deleted. A mistake is fixed with a new, approved correction, so the record always adds up.
3. Everything is per server. Your points, name, and limits belong to your server only.

Settings

Open Rewards in the dashboard. In the Rewards card you can set:

• Currency label. What your points are called, for example "Coins" or "Stars". It shows on cards, balances, and the dashboard.
• Max proposal payout. The most points one payout request can give.
• Max user daily payout. The most points one member can receive in a day.

Your plan sets the highest limits you can choose. See pricing.

How payouts are approved

Whenever points should move (a Trivia event ends, a staff grant, a catalog redemption), Rallyra posts a review card to your payout review channel. It shows who gets what and why, with two buttons:

• Approve pays the points and records them in the history.
• Reject pays nobody and changes nothing.

Only members with your staff role can press them. Approving twice never pays twice.

If a card failed to post (for example because Rallyra lost access to the channel), fix the channel and re-post it with /rewards retry-post. Staff can list requests with /rewards proposals and re-show one with /rewards proposal.

Giving or taking points by hand

• In Discord: /rewards adjust with the member, amount, direction (grant or reversal), and a reason.
• In the dashboard: Rewards, then the Grant action, to file a points grant request.

Both create a normal review card, so another staff member can check it before anything moves.

Seeing balances and history

• Members: /balance shows their own balance. Staff can check another member's.
• Staff, in the dashboard: Rewards, then Balances for every member (with lifetime earned and spent), and Ledger for the full history of every change.

The Reward Catalog

The catalog is where you list what points can be spent on: a role, a shout-out, a game key, merch, anything your community values.

Adding items

Go to Rewards, then Catalog. Add items one at a time or import a CSV (you get a preview, and nothing is created unless the whole file is valid). For each item you can set:

• Name, description, price, and type.
• An optional category to keep the list tidy.
• Limits: how many each member can redeem, a cooldown between redemptions, and stock.
• Fulfillment instructions: private notes for staff on how to deliver it. Members never see them.

You can search, sort, and filter the catalog, and download it as a CSV in the same format as the import.

Redeeming an item for a member

1. Open the item and choose Redeem.
2. Pick the member. Rallyra shows their balance and blocks the redemption if they cannot afford it, have hit the item's limit or cooldown, already have one pending, or the item is out of stock.
3. A review card posts to your payout review channel. Approving it takes the points. Rejecting it changes nothing.

Stock goes down only when a redemption is approved. Two staff approving the last item at the same moment cannot both succeed.

Delivering it

Approved redemptions appear in the Fulfillment Queue (Rewards, then Catalog, then Fulfillment). Staff deliver the reward by hand, then mark it Fulfilled or Unable to fulfill (with a short note saying why). Marking something unable to fulfill does not refund points on its own; if you want to compensate the member, file a grant.

There is no self-service member shop yet. Staff redeem on a member's behalf.

Restocking

On an item's page, staff can set the remaining and total stock with a reason. The Stock history on the same page shows every change.

Planning your economy

The Economy section has a read-only Economy Designer. Tell it how fast you want members to earn and what your rewards cost, and it suggests payouts, limits, and cooldowns. It can use your catalog prices and your real participation numbers. It never changes your settings; you decide what to apply.

Cleaning up old balances

Admins can remove balances from members who are no longer active: Rewards, then Balances, then Cleanup. You see a preview of exactly who is affected, and it needs a typed confirmation. Each removal is recorded in the history like any other change.